Common problemCOMMON PROBLEM
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  • Will it cost extra charges of using the machine?

    *Firstly, please check charging situation of the SIM Card you are going to insert into the machine, and the charge of using our automatic dialer will be the same as it and wont cost extra charges. You can simply considered that our equipment is integrated the mobile phone and the music players function, which will never cost extra charges. And you can  refer to some of your local discount package.


  • Does the file to import marketing number need to be TXT format?

    *Yes, it only supports with txt format. And please pay attention:one number for each line, no any space behind the number(you can press ctrl+A to check if there are space on the file)


  • How many words can the SMS offer? /Why it cannot send message? /How many number can be imported?

    *The limit is no more than 40 words.

    *You can set parameter setting ---answering delay SMS -- Second  in our setting software. Attention: In order not to let operators think that is a group sending messages, please pay attention to seconds interval and message content. Whats more, only the SIM Card support SMS can sent message.

    *Theoretically, it is 130,000 number. It is recommended to import the amount of work a day.


  • What kinds of SIM Card can insert into the marketing telephone?

    *The SIM Card can use in the mobile phone can use in out marketing machine.


  • Can I unplug the date cable after setting set the parameter up well, and restart it until tomorrow?

    *Ok, when you connect the power tomorrow, press the start button to run the machine.

     


  • Do I need to change the card frequently?

    *In nowadays, the smart phone has an interception function. If the phone number has been marked as marketing number, it will influence the marketing effect, so we suggest that regularly change the card which inserted into the marketing machine.

  • Why cannot I write the parameters?

    1,The USB cable is broken.

    2,You have not inserted SIM card into the marketing telephone.(At the first time you using the machine, connect the power, insert the SIM card, then start the machine; default the yellow smiling face software setting, then save the setting)

    3, There is something wrong with the number file.


Contact information
Address: Building 6, building 9, 1 West Industrial Zone, No. two, 229 Bao Road, Baoan District, Shenzhen, Xixiang, China
Tel: 0755-27936796
Fax: 0755-27936796
E-mail:sales@ewaytel.com
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